WordPress Support Plans

Yes, provided you are on a suitable support plan. While we’re happy to restore a site at no cost, if you were to continue using this feature it may consume monthly development time (if available in your plan), and/or incur additional fees. WP Buddy will notify you before charging anything to your account.

WP Buddy monitors customer websites using regular security scans provided by Sucuri. Common issues are also manually checked when relevant.

Even with proactive monitoring, unfortunately not every security issue can be detected. In the event that a security issue does occur, we will respond immediately to fix the problem within our business hours.

For security reasons, no one other than the approved contact of your business may request information or support. You can assign other users to your account, and this can be done by emailing us with the name and email address for each additional authorised user. From then on, they can request data and support services from us.

We prefer to use support tickets rather than telephone calls. This allows us to track an issue, ensuring that all communication is documented and clear. We’ve found that this makes it easier for our support team to know what’s going on with your website and to fix issues as quickly as possible.

Support tickets can be submitted through your WordPress dashboard or alternatively you can email at any time from the email address associated with your WP Buddy account.

We will still monitor the plugin for any issues, and if no changes or other issues occur causing it to break then it will remain on the site. WP Buddy frequently encounters plugins with a number of issues and in these cases we notify the customer of better, up-to-date, alternatives.

The site is immediately rolled-back to the backup taken before performing the update, we will also notify you of the issue.

We fix the majority of issues free of charge. However, if you have custom plugins, if the issue is introduced by a user, or if it is a time-consuming issue, then it may be billable. WP Buddy will notify you before charging anything to your account.

Additional development hours can be purchased at a reduced rate if you are already signed up to one of our support plans. This development time can be used for website edits such as text or image changes, replacing a logo, adding new pages or blog post, adding new users and other general WordPress work.

Plugin development, SEO, copywriting and bespoke html or PHP coding is not included.